Refund policy

Return & Refund Policy

Last Updated: 14 July 2026

At Kaelor, customer satisfaction is important to us. We carefully inspect every order before dispatch. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Window

Customers may request a return within 2 days of receiving their order.

Return requests made after this period may not be accepted.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original condition.

  • The poster must be returned in its original packaging.

  • The product must not be damaged due to misuse, improper handling, or customer negligence.

  • Proof of purchase or a valid order number must be provided.

Kaelor reserves the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized posters.

  • Gift cards.

  • Digital products (if offered in the future).

  • Products damaged after delivery due to improper handling, installation, or misuse.

  • Items returned without prior approval.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • Clear photographs of the product.

  • Clear photographs of the packaging.

  • A brief description of the issue.

After verification, Kaelor will offer either:

  • A replacement, or

  • A full refund,

at no additional cost to the customer.

5. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Kaelor will bear the return shipping cost.

For all other eligible returns, the customer is responsible for the return shipping charges.

The applicable return shipping cost will be deducted from the refund amount before the refund is processed.

6. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • The refund will be processed to the original payment method.

  • Any applicable return shipping charges (if borne by the customer) will be deducted from the refund amount.

  • Original shipping charges paid during checkout (if any) are non-refundable, unless the return is due to a damaged, defective, or incorrect product.

  • Refunds are generally processed within 5 to 10 business days, depending on your bank or payment provider.

7. Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided they have not yet been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

8. Exchanges

We currently do not offer direct exchanges.

If you wish to purchase a different product, please return the eligible item (if applicable) and place a new order.

9. Contact Us

For any questions regarding returns or refunds, please contact us:

Kaelor Support

Email: kaelor.official@gmail.com

We aim to respond to all customer inquiries as quickly as possible.

Products must be returned without folds, creases, tears, water damage, writing, stains, or any other physical damage.