Shipping policy

Shipping Policy

Last Updated: July 14, 2026

We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders are processed only on business days (Monday to Friday), excluding public holidays.
  • Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Shipping Time

Estimated delivery times are:

  • Within Kerala: 5-10 business days
  • Rest of India: 5-15 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, festivals, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

We may offer free shipping on selected products or promotional offers from time to time.

Order Tracking

Once your order has been shipped, you will receive tracking details via email (or SMS, where applicable). Customers can use the tracking information to monitor the status of their shipment.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address at the time of placing an order.

Kaelor is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delivery delays may occur due to circumstances beyond our control, including but not limited to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • High order volumes

We appreciate your patience in such situations.

Lost or Damaged Shipments

If your package is lost during transit or arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photographs of the damaged product (if applicable)
  • Photographs of the packaging

After verification, we will arrange a replacement or provide a refund where applicable.

Refused Deliveries

If a customer refuses delivery of an order without a valid reason, any shipping and return shipping charges incurred may be deducted from the refund amount.

International Shipping

Currently, Kaelor ships only within India.

We may expand our shipping services to international destinations in the future.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Kaelor

Email: kaelor.official@gmail.com

We will be happy to assist you.